Support

Support

MilDef delivers more than products. Service and support with a sense of urgency are top priorities for us. Whenever you are in need of help you are welcome to contact us, at any of our offices.

When you contact us, please have the following information at hand:

  • System/type of equipment (model) and serial number.
  • Description of the problem, any fault messages, OS/software version numbers, hardware interactions or other information which may be relevant when resolving your problem.
  • Try to have the equipment and handbooks at hand so troubleshooting can be started straight away.

RMA number

As confirmation that your service notification has been registered, you will get an RMA number. You should refer to that number whenever you contact us for updates or to give us more information.

Service agreement

Service agreement means that you have an additional agreement with MilDef to receive extra services and/or improved turnaround times. You are guaranteed service at the agreed level.

Warranty

When you refer to the warranty you must have the serial number at hand so that we know that you are entitled to warranty service.
Please click here to check the warranty status.

Equipment without an agreement or guarantee

If your product is no longer covered by the standard warranty or a Service Agreement please contact MilDef AB Service for an assessment of the repair cost.
No service work will begin until the price has been agreed.

Contact support

Sweden
Phone: +46 (0)42 25 00 31
E-Mail: servicese(at)mildef.com

United Kingdom
Phone: +44 (0)29 2064 7040
E-Mail: serviceuk(at)mildef.com

Norway
Phone: +47 23 40 03 10
E-Mail: serviceno(at)mildef.com

USA
Phone: +1 703 224 8835
E-Mail: serviceus(at)mildef.com